What are the advantages of a customer account?
- Participation in the unique cash back system
- Deposit of the desired payment methods
- Track orders online
- Overview of all previous orders
- Simplified reordering
- Creation and management of wish lists
- Address Book Management
your order
Under "Your orders" you will find an overview of your most recent orders. You can track the status of your orders and get the individual details of each order.
How can I change the delivery address?
As a customer with your own customer account, you can enter several addresses and select the address to which the package should be sent or to a packing station in your area.
Please note that after completing an order, the address cannot be changed in your account. If you want to change the delivery address after completing an order, please contact our customer service .
If the package has not yet been packed, we are happy to take it over.
Remember that each transport company has its own packing stations :
It is also important that you have to enter the address of the packing station and your name as your own address file in your account, otherwise you will not receive the package. Merely mentioning in the order note that you want to pick up the package at a Packstation will not work, because the address to which the package will be sent will be the home address you specified.
How can I change the billing address?
You can change your billing address at any time . To do this, edit your personal account overview simply your billing or delivery address. You can also edit these directly during each order process.
Please note that after completing an order, the address cannot be changed in your account. If you want to change the billing address after completing an order, please contact our customer service .
Can I change my password or email address?
You can change your email address or password at any time in your account . To change your e-mail address, simply edit your personal data in the overview of your account. To change your password, select Change Password from the menu on the left.
If you have any further questions, you can always contact our customer service turn around.
Features of your customer account
wish list
With us you have the option of creating your personal wish list in your account. You can use this function as a memo for yourself or you can publish this list if you want to inform a certain group of people by email which products you have, e.g. B. wish for a birthday. Just go to the edit field and save the list as "Show Public". After that, you can easily share the link with whoever you want.
The list can be changed or deleted at any time and multiple wish lists can be created.
notification list
If a product you would like to order is temporarily unavailable, we can notify you when it becomes available again. To do this, you can simply click on the "Notify me as soon as available" button for the product and this product will be added to your personal notification list. You will then receive an e-mail as soon as the product is available again.
reorder products
With us you have the option of simply re-ordering products that you have already ordered. To do this, simply click on the "Reorder products" field, select the period when you last ordered the product and simply add it to the shopping cart.
You can also add other products to the shopping cart and order them at any time.
reviews of products
We would be pleased if you also rate products that you have bought from us. You give us and all our customers valuable support. In order to rate products, you must be logged in to our website. You can find your purchased products in the " My Account " section . There you can then easily and easily submit a review. Of course, you can also rate products on the corresponding product pages.
The rating works with stars, where 5 stars corresponds to the best rating. In addition, you can also comment on the product. Use this function to give us and other customers a better impression of the product.
Guidelines for Writing Reviews
When writing an article review, we ask you to observe the following guidelines:
- Focus solely on the product you want to review and your actual experience with it.
- The review should not relate to our customer service, order processing or shipping. If you have any questions about purchasing or comments about our shop, please contact our customer service.
- Provide specific details about the pros and cons of the product.
- Remember that the purpose of the item review is to provide support to other customers who are considering purchasing this product.
We reserve the right to delete or block a product review if it contains any of the following:
- Information not related to the product itself.
- Profanity, defamatory descriptions, or other language unsuitable for a public forum.
- Prices, advertisements, spam or links to other products, offers, websites or competitors.
- E-mail addresses , telephone numbers, links to other websites and contact information.
- Critical or spiteful comments about other reviews on the site.
- All images showing improper use of the goods.
If you want to give us feedback on our product selection, pricing, order processing or your delivery, or any other customer service questions, please do not enter them into our product review system. Our customer service representatives do not see these requests and therefore cannot respond in a timely manner. Please contact our customer service directly.
Thank you for taking the time to share your opinion with others.
Real reviews
We also import the ratings from the external website real-ratings.com. This is a solution for collecting, managing and displaying verified, real customer reviews. It may happen that after placing your order you will receive an email from Verified Reviews asking you to leave a review. Here you can leave a review about our shop.
No personal data from you that you have given in our shops will be passed on. Rather, it is an automatically generated, one-off email that relates to your last order. Your e-mail address will not be used by Verified Reviews for other purposes and you will not receive any other e-mails or unsolicited advertising, etc.
I have forgotten my password
Click here , simply enter your email address and we will send you an email with the information needed to make it easy for you to choose a new password. You can then immediately continue shopping.
If you continue to have trouble logging in, contact us us please!