Shipping and Payment

Last updated: October 2025

1. Shipping information

1.1 Shipping methods

We offer the following shipping methods:

• Standard shipping: Delivery by reputable courier services (DHL, DPD, UPS, or equivalent)
• Express shipping: Available for selected destinations with guaranteed faster delivery times
• International shipping: Available to most European countries and selected worldwide destinations

The available shipping methods and their costs will be displayed during the checkout process based on your delivery address and order weight.

1.2 Shipping costs

Shipping costs are calculated based on:

• Order weight and dimensions
• Delivery destination
• Selected shipping method

Exact shipping costs will be clearly displayed in your shopping cart before you complete your order. All prices include applicable VAT.

Free shipping may be offered for orders exceeding a certain value. Current free shipping thresholds are displayed on our website and during checkout.

1.3 Delivery times

Estimated delivery times from order dispatch:

• Germany, Poland: 1-2 business days
• Sweden, Belgium, Netherlands, France, Denmark, Austria: 2-3 business days
• Italy, Finland: 3-4 business days
• Other EU countries: 5-7 business days

Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs clearance, weather conditions, or courier delays. Orders are typically processed and dispatched within 1-3 business days.

1.4 Order processing and dispatch

• Orders placed before 2:00 PM on business days are typically processed the same day
• Orders placed after 2:00 PM or on weekends/holidays will be processed on the next business day
• You will receive a shipping confirmation email with tracking information once your order has been dispatched
• Track your shipment using the tracking number provided in the confirmation email

1.5 Delivery address

• Please ensure that your delivery address is complete and accurate
• We deliver to both residential and business addresses
• If you are not available to receive the delivery, the courier will typically leave a notification with further instructions
• For international deliveries, please ensure you provide all required information including contact phone number

1.6 International shipping and customs

For deliveries outside the European Union:

• Import duties, taxes, and customs clearance fees may apply depending on the destination country
• These charges are the responsibility of the recipient and are not included in our prices
• Customs regulations vary by country - please check your local customs requirements before ordering
• Delays may occur during customs clearance

We declare the full commercial value of goods on all customs documentation in accordance with international trade regulations.

1.7 Damaged or lost shipments

• If your order arrives damaged, please contact us immediately with photos of the damage
• If your shipment is lost in transit, please contact us and we will work with the courier to resolve the issue
• All shipments are insured during transit

2. Payment information

2.1 Available payment methods

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express
• PayPal: Fast and secure payment via your PayPal account
• Bank transfer: Direct bank transfer (payment must be received before dispatch)
• SEPA direct debit: For customers with EU bank accounts
• Sofort/Klarna: Instant bank transfer for selected countries
• Payment on invoice: Available for verified business customers only (subject to approval)

The available payment methods may vary depending on your delivery country and order value.

2.2 Payment processing

• Payment is due immediately upon placing your order
• For credit/debit cards, PayPal, and instant payment methods, payment is processed immediately
• For bank transfers, please transfer the full order amount within 5 business days. Your order will be processed once payment is received
• Payment confirmation will be sent via email

2.3 Payment security

• All payments are processed through secure, encrypted connections (SSL/TLS)
• We do not store your complete credit card information on our servers
• Payment data is processed by certified payment service providers compliant with PCI DSS standards
• Your payment information is protected and handled with the highest security standards

2.4 Prices and currency

• All prices are displayed in EUR (Euro)
• Prices include statutory VAT at the applicable rate (currently 19% for Germany)
• Prices exclude shipping costs unless explicitly stated otherwise
• We reserve the right to adjust prices, but price changes do not affect orders already placed

2.5 Business customers

Business customers may be eligible for:

• Payment on invoice with agreed payment terms (typically 14-30 days)
• Volume discounts for regular or large orders
• Dedicated account management for recurring orders

To apply for business customer status, please contact us with your company details and VAT registration number.

2.6 Invoices and receipts

• An invoice will be included with your shipment
• Digital invoices are also available in your customer account
• For business customers, invoices include all required information for VAT purposes
• If you need any corrections to your invoice, please contact us within 7 days of receiving your order

2.7 Failed or declined payments

• If your payment is declined, your order cannot be processed
• Common reasons for payment failure include insufficient funds, incorrect card details, or security restrictions
• Please contact your bank or payment provider if your payment is repeatedly declined
• You can retry payment or select an alternative payment method

3. Contact information

For questions about shipping, payment, or your order status, please contact us:

Plus Mx Tomasz Banaszak
Str. Der Republik 14C
17321 Löcknitz
Germany

Email: [email protected]